teamviewer quick support your partner rejected

TeamViewer Quick Support: Overcoming Obstacles When Your Partner Rejects Configuration Requests

When you're tasked with configuring TeamViewer for a customer, it's not uncommon to run into obstacles that can slow down the process. One such challenge is when your partner rejects configuration requests, leaving you feeling frustrated and unsure of how to proceed. In this article, we'll explore some common issues that may arise during TeamViewer configuration and provide solutions to overcome them.

One of the most significant hurdles in configuring TeamViewer is setting up OEMConfig settings. This process requires pressing 'Configure' and entering a name for your profile. You'll also need to select the OEMConfig app 'Zebra OEMConfig powered by MX' and choose 'Android Enterprise' and 'Oemconfig.' To create a new configuration profile for Android, you must use an OEMConfig profile.

Unfortunately, configuring the 'Display over other apps' permission is not possible with this method. To prevent users from having to configure permissions manually, we recommend adding an App configuration policy for default permissions. This will simplify the process and ensure that your TeamViewer setup meets all necessary security requirements.

To configure TeamViewer successfully, you'll need to perform several steps. First, assign the Zebra OEMConfig application to take advantage of Zebra's OEMConfig capabilities. Then, publish TeamViewer QS on the Managed Home Screen using a Dedicated Android profile with a Managed Home Screen configured in Multi-app Kiosk mode.

In addition to these steps, it's essential to ensure that your setup is up-to-date and error-free. Recently, we updated our instructions to correct errors in step 6 and 10, as well as incorrect signature and permission information. By following these revised steps, you'll be able to overcome any obstacles and successfully configure TeamViewer for your customer.

In my experience, adding TeamViewer to a dedicated Android profile with Multi-app Kiosk mode can be challenging. However, by breaking down the process into manageable tasks and using the correct OEMConfig settings, we were able to overcome these challenges and provide a seamless user experience.

In this blog post, I'll describe the problems we encountered and how we solved them. By sharing our experiences and solutions, we hope to help others who may be facing similar issues when configuring TeamViewer on Zebra with Intune.

Teamviewer quick support your partner rejected